Privacy Policy - Zimwell

1. Introduction

This Privacy Policy explains how Zimwell collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect the following types of information:

Information You Provide

Name and contact details (email, phone number)
Consultation preferences and interests
Any information you share in consultation requests or communications

Information Collected Automatically

Technical information including IP address, browser type, and device information
Usage data about how you interact with our website
Cookies and similar technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and arrange consultations
To respond to your enquiries and requests
To improve our website and services
To send you relevant information about our services (with your consent)
To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have given explicit consent for specific processing activities
Contract: To perform our services and fulfil our contractual obligations
Legitimate Interests: To operate and improve our business, provided this does not override your rights
Legal Obligation: Where required by law

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with:

Our qualified nutritionists who provide consultations
Service providers who help us operate our website and business
Legal and regulatory authorities when required by law

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Typically, we retain consultation records for up to 7 years.

8. Your Rights

Under UK data protection law, you have the following rights:

Access: Request access to your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data in certain circumstances
Restriction: Request restriction of processing
Portability: Request transfer of your data
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at [email protected].

9. Cookies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

Your personal information is primarily processed and stored in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Zimwell
91 Union Street
Aberdeen AB11 6BH
United Kingdom
Email: [email protected]
Phone: +44 1224 589 417

15. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk